Privacy Policy

Introduction

At onlygains.ai, we respect your privacy and are committed to protecting your personal data. This Privacy Policy will inform you about how we look after your personal data when you visit our website and use our AI-powered fitness coaching services via WhatsApp, regardless of where you visit from. It will also tell you about your privacy rights and how the law protects you.

Information We Collect

We collect several different types of information for various purposes to provide and improve our services to you:

• Personal Data: Name, email address, phone number, and billing information.
• Profile Data: Your fitness goals, height, weight, age, fitness level, and other relevant health metrics.
• Communication Data: Messages exchanged through our WhatsApp coaching interface.
• Usage Data: Information on how you use our services, including workout completion rates and engagement metrics.
• Technical Data: IP address, browser type, device information, and other technology identifiers on the devices you use to access our platform.

How We Use Your Information

We use the information we collect in various ways, including to:

• Provide, operate, and maintain our services
• Personalize your coaching experience based on your goals and progress
• Improve, enhance, and develop new features and services
• Understand and analyze how you use our services
• Communicate with you, including sending service updates and marketing messages (with your consent)
• Process payments and prevent fraudulent transactions
• Comply with legal obligations

AI Processing and Data Analysis

Our service uses artificial intelligence and machine learning technologies to analyze your workout data, communication patterns, and progress metrics. This processing helps us provide personalized coaching guidance, recommendations, and feedback. The AI systems are designed to improve over time based on your interactions and feedback.

We maintain high standards of data security and confidentiality during this processing. While we use anonymous, aggregated data to improve our AI models, your personal information remains protected and is not used to train our systems without proper anonymization.

Data Sharing and Disclosure

We may share your information with:

• Fitness Coaches: If you are assigned a human coach, they will have access to your profile and communication data necessary to provide coaching services.
• Service Providers: We use third-party service providers to help us operate our business and administer activities on our behalf, such as payment processing, data analysis, and customer support.
• WhatsApp (Meta): As our service operates through WhatsApp, your messages are subject to WhatsApp's own privacy policy and terms.
• Legal Requirements: We may disclose your information if required by law, regulation, legal process, or governmental request.

We do not sell your personal information to third parties for marketing purposes.

Data Security

We have implemented appropriate technical and organizational measures to protect your personal information from accidental loss, unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on secure servers with encryption.

However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access your personal data
• Correct inaccurate or incomplete data
• Delete your personal data
• Restrict or object to processing of your data
• Obtain a copy of your data in a structured, machine-readable format
• Withdraw consent at any time where we rely on consent to process your personal data

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

We use Microsoft Clarity, a user behavior analytics tool that helps us understand how users interact with our website. Microsoft Clarity collects data about your browsing behavior including:

• Mouse movements, clicks, and scrolling
• Pages visited and navigation between pages
• Browser information and device characteristics
• Time spent on pages and interactions with page elements

This data is collected anonymously and is used to improve our website's user experience. Microsoft Clarity may store and process this data in accordance with their privacy policy, which can be found at Microsoft Clarity's Terms and Privacy.

Children's Privacy

Our services are not intended for use by individuals under the age of 16 without parental consent. We do not knowingly collect personally identifiable information from children under 16. If we become aware that we have collected personal data from a child under 16 without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: me+legal@chaitanyagiri.in
Address: Chaitanya Information Technologies, GROUND FLOOR, Ward No 16,
PALIKA ROAD, SHANTI NAGAR, Durg,
CG, India 490021